Refund policy

At Velrah, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your information when you visit or make a purchase from our website.
Information We Collect
When you place an order or interact with our website, we may collect the following information:
* Name
* Shipping and billing address
* Email address
* Phone number
* Payment details (processed securely through payment providers)
How We Use Your Information
We use the information we collect for the following purposes:
* Processing and fulfilling customer orders
* Providing customer support
* Sending order confirmations and tracking information
* Improving our website, products, and services
Velrah does not sell, trade, or rent personal information to third parties.
Payment Security
All payments are processed through secure, encrypted payment gateways that comply with PCI security standards. Velrah does not store full payment card information on its servers.
Cookies
Our website may use cookies and similar technologies to improve user experience, analyze website traffic, and optimize website performance.
Cookies help us understand how visitors interact with our website so we can improve functionality and services.
Third-Party Services
To operate our business and fulfill orders, we may share necessary information with trusted third-party service providers, including:
* Payment processors
* Shipping and logistics partners
* Website hosting services
These partners only receive the information necessary to perform their services and are required to protect customer data.
Data Protection
We implement industry-standard security measures designed to protect your personal data from unauthorized access, disclosure, or misuse.
Your Rights
You may request access, correction, or deletion of your personal data at any time by contacting our support team.
Contact Information
If you have any questions regarding this Privacy Policy or your personal data, please contact us:
Email: support@velrah.com
Phone: +1 773-998-7046
Business Address:
Velrah Home Decor LLC
30 N Gould St Ste R
Sheridan, WY 82801
United States