FAQ

Frequently Asked Questions
How long does order processing take?
Orders are typically processed within 1–3 business days after payment confirmation. Once your order is shipped, you will receive a tracking number via email.
What are the estimated delivery times?
Estimated delivery times are typically 7–14 business days depending on your location within the United States.
Do you provide tracking information?
Yes. Once your order is shipped, you will receive an email containing your tracking number so you can follow your delivery progress.
Where do your products ship from?
Velrah works with trusted international suppliers and fulfillment partners. Depending on the product, items may ship from our international warehouses to ensure product availability and efficient delivery.
What payment methods do you accept?
We accept major credit and debit cards including Visa, Mastercard, and other secure payment options available at checkout.
All payments are processed through secure and encrypted payment gateways.
What is your return policy?
We offer a 30-day return policy on eligible items. If you are not satisfied with your purchase, you may contact our support team to request a return.
Please review our Returns & Refund Policy for full details.
How can I contact customer support?
You can contact our customer support team anytime:
Email: support@velrah.com
Phone: +1 773-998-7046